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Account deletion guide

How to Delete Your Account

Follow these steps to enable the required security check, submit your deletion request, and understand what happens during the grace period and after finalization.

What you need before starting

  • Access to your account Settings panel
  • Google Authenticator 2FA enabled
  • Your current 6-digit authenticator code

Step 1 — Open Settings

1

Open your account menu

Click your account icon in the top-right area of the app and open Settings.
2

Find the security section

Inside Settings, locate the Google Authenticator 2FA card and the Account Deletion card below it.

Step 2 — Enable Google Authenticator 2FA

1

Start 2FA setup

Press the Set Up 2FA button if two-factor authentication is not enabled yet.
2

Scan the QR or use the manual key

Add the account to Google Authenticator by scanning the QR code or pasting the manual setup key.
3

Confirm with a 6-digit code

Enter the current 6-digit code from Google Authenticator and finish the Enable 2FA step.
You cannot request account deletion until Google Authenticator 2FA is active.

Step 3 — Submit the deletion request

1

Open the Account Deletion section

Go to the Account Deletion card in Settings and press Request Account Deletion.
2

Optionally add a reason

You can write an optional reason before continuing.
3

Confirm with Google Authenticator

Enter your current 6-digit Google Authenticator code in the confirmation dialog and submit the request.

Step 4 — Grace period and cancellation window

Never been on a paid plan

Your deletion request stays in a reversible grace period for 7 days.

Ever been on a paid plan

Your deletion request stays in a reversible grace period for 28 days.

You can cancel the deletion request only before the grace period ends.

What happens after the grace period ends

  • Product access is disabled
    The account stops being usable through the app.
  • Search queries and search-result content are anonymized
    Raw visible search content is removed from normal product access once finalization begins.
  • Workspace content is permanently removed
    Workspace records, graphs, nodes, edges, notes, and viewport content are hard-deleted from the production database and cannot be restored through normal product use.
  • Some authentication and security data is removed
    The process becomes irreversible after the grace period has ended.

Limited retention after finalization

Accounts never on a paid plan

Limited billing, security, anti-fraud, dispute-handling, legal-compliance, and audit metadata may remain for up to 30 days after finalization.

Accounts ever on a paid plan

Limited billing, security, anti-fraud, dispute-handling, legal-compliance, and audit metadata may remain for up to 200 days after finalization.

Where you can track the request

After submitting the deletion request, the app can show request status details such as when the request was created, when the grace period ends, and when metadata purge is scheduled.

The Privacy Policy and the Terms and Conditions explain how your data is handled. Questions about a request? Contact support.

Open Dashboard Read Privacy Policy